WhatsApp Integration Guidelines & Disclaimer

Clinic Convert Custom WhatsApp Integration

Third-Party, Non-Meta-Approved Integration

Our custom WhatsApp integration replaces SMS completely—eliminating SMS fees—by routing all communication through WhatsApp. While SMS functionality will be disabled, you’ll still retain full access to your phone system for inbound and outbound calls.

✅ Key Benefits

No SMS costs – all messaging handled via WhatsApp
More flexibility – no Meta template approvals, no 24-hour message window
Conversational freedom – send personalised messages without restrictions

⚠️ Considerations & Risks

Not Meta-approved – this is a third-party solution. If misused (e.g. mass messaging/spam), WhatsApp may restrict or block the number.
We’ve seen one account temporarily restricted after sending high volumes of AI-driven automation while scaling ad spend (£200k/month). Prior to that, the same setup ran smoothly for over 6 months. The number was reinstated within 24 hours.

🔒 Best Practices to Avoid Blocking

WhatsApp flags accounts that behave like bots. To reduce the risk of restriction:

General Recommendations:

Always warm up your number before bulk messaging. >>> Start by using Clinic Convert to message your existing customers in a natural, conversational way—where replies are expected and the interaction feels personal.
See Meta’s official guidelines on avoiding blocks and policy violations.
Avoid sending too many messages at once
Use “Drip Mode” (5–8 messages per minute is safe)
Add contacts to your phone before messaging
Encourage contacts to reply or save your number
Don’t use spammy or irrelevant content

Line Warm-Up Steps:

Send/receive manual messages to/from a few contacts
Delay automation for a few days
Start slow (e.g. 1 message/minute) and gradually increase volume
Join group chats to stimulate natural engagement

🔁 Scaling Up Safely

Use drip mode when sending to larger lists
Balance automated and manual replies to appear more “human”
Stick to WhatsApp’s Business and Commerce Policies
Ensure recipients opt-in and messages are useful and personalised

🚨 What If My Number Gets Blocked?

If your number is restricted:

Go to WhatsApp on the device
Tap “Request Review”
Clearly explain why unblocking is important for your business
Most cases are resolved within 24 hours

Disclaimer

This is a third-party integration and not officially supported by Meta. While we follow best practices, we cannot guarantee that your number will never be restricted.

If you require full compliance and protection, you may consider using WhatsApp’s official API, but be aware of its limitations:

Higher costs and hidden fees (e.g. via Twilio)
Limited ability to initiate conversations
24-hour reply windows
Requirement to use pre-approved message templates
You lose access to the number on your phone (must be fully removed from WhatsApp mobile)