How to Automatically Follow Up with Patients Who Miss or Cancel Appointments

Missed and cancelled appointments are a common challenge for clinics — they affect your schedule, disrupt planning, and often result in lost revenue. But what if you could follow up instantly and automatically every time this happens?

In this article, we’ll show you how to use Clinic Convert (integrated with Practice Hub) to automatically send emails or SMS messages when a patient either misses or cancels an appointment — no manual work required.

🔁 Why Automate Follow-Ups?

Here’s why setting up this automation is a game-changer:

✅ Re-engage patients quickly and professionally

✅ Reduce admin time by eliminating manual follow-up

✅ Boost rebookings by reminding patients to reschedule

✅ Maintain consistent communication with your database

⚙️ How It Works

Because Practice Hub and Clinic Convert are fully integrated, this automation is triggered only when the appointment status is updated to “Missed” or “Cancelled” in Practice Hub.

Once that update is made, Clinic Convert automatically sends a follow-up email or SMS based on the template and timing you’ve set.

💬 Need Help?

If you’d like support setting this up for your clinic, feel free to book a 1:1 meeting with me here: Booking Link