Guide to Clearing Site Data, Cache, and Cookies

Why Clear Site Data, Cache Memory, and Cookies?

Corrupted data or outdated cookies can cause applications to malfunction.

Here are some specific examples why you'd want to clear the data:


  • You can't access the Training Portal.
  • You're not seeing recent updates.
  • You can't see your opportunities in the pipeline.
  • You don't see the support chat widget.
  • You are unable to open your account.
  • You are unable to update contact information.
  • Pages are loading slowly.
  • You encounter frequent login issues.
  • CRM layout appears broken. etc

The easiest way - Try this first

  • Right Click "Inspect"

  • Click here ">>"

  • Click "Application"

  • Click "Storage"

  • Click "Clear Site Data"

  • Now Close, refresh and try logging in again

And if this doesn't help, please follow the instructions below.

How to Clear Cache Memory and Cookies on Google, Mac and iPad (Safari)


On Google Chrome:

Desktop (Windows and macOS):

  • Open Google Chrome
  • Click on the three dots menu icon in the top-right corner.
  • Go to "Delete browsing data."

  • Select "Cookies and other site data" and "Cached images and files."
  • Choose the time range (e.g., Last hour, Last 24 hours, All time).

  • Click "Delete data."
  • After deleting, restart your browser to ensure changes take effect.

On Mac:

  • Open the Safari browser on your Mac.
  • Click on "Safari" in the menu bar, then select "Preferences."
  • Go to the "Privacy" tab within Preferences.
  • Click on "Manage Website Data…" to view stored data.
  • Select "Remove All" to delete all stored data, or select specific websites and click "Remove" to delete data selectively.
  • Click "Remove Now" to confirm deletion.
  • After clearing, restart your browser to ensure changes take effect.

On iPad (Safari):

  • Tap on the Settings icon on your iPad's home screen.
  • Scroll down and tap on "Safari" from the list of settings.
  • Tap on "Clear History and Website Data.
  • Confirm your action by tapping "Clear History and Data."
  • After clearing, restart your browser to ensure changes take effect.
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