How To Set Up A Voicemail Drop

A Voicemail Drop is utilized to accelerate the process of leaving voicemail messages. The way it works is the system will make a phone call to the selected contact, and then it will immediately drop that phone call and initiate a second phone call (which will put the call directly to voicemail) in order to leave a voicemail.


Part 1: How To Set Up A Voicemail Drop

Voicemail_Drop.png


Step 1: Go to Automation > Create New Workflow

Note: Voicemail drops work approximately 70% of the time. They are a workaround solution to expedite leaving voicemails. 


Step 2: After you configure the workflow trigger

Click on Add your first Action


Click on Assign to User if you want the calls to go to the assigned user's phone number configured.



Click on Call, then follow by a voicemail action


By default the call whisper is You have a new lead, John Smith, press any button to connect.


You can modify the Call whisper message here:



Voicemail detection


When the lead can't answer the call, you will hear this message: "couldn't connect with the lead" and the call ends so you can't leave a personalized voicemail.
 
To be able to leave a personalized voicemail with our Call event, go to the settings of the call step, you can turn on Disable Voicemail Detection.

You can upload the voicemail file here:





If the voicemail file is not working, 

1. go to https://online-audio-converter.com/ and upload the voicemail file

2. Select 64kbps MP3, the lower the better

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