Integrating Your Google Business Profile

Integrating with Google allows you to sync your calendar to your Google Calendar as well as for reporting related to Google Ads. 

Part 1: How to Integrate Your Google Account

Step 1: Go to Settings --> Integrations

Step 2: Click Connect Under the Google Icon

Step 3: Select the Google account with which you have created your Google Business Place profile

Step 4: Enter your password (if prompted)

Step 5: Agree to the Terms & Conditions by click Allow

Step 6: Click Close! 

Step 7: You will then see the Google Business Profile icon

Step 8: Click Connect

Step 9: Disable call tracking and chat options

Important Note: Leave the Call Tracking Disabled. If you enable it, this will automatically change the number you have currently on your Google Business Profile to the tracking number from Clinic Convert.

You can now sync your Calendar to the integrated Google Account within Calendar Settings. You can also add analytics and Ad Word information for tracking & attribution purposes. To set up your Gmail SMTP, check out our article specifically about that as it is a separate process from the Google Integration. 

How to Change Phone Number in Google my Business

If you'd like to have a separate number that will track the calls from GMB in Clinic Convert, you can add a phone number in Settings > Phone Numbers and call it "Google My Business". Then, you will ned to log into your Google Business Profile and add this number as the Primary Number.

Follow the instructions below to change your GMB number.

1. Launch your preferred web browser and sign in to your Google account.
2. In the browser's search bar, enter "My Business" to access Google My Business.
3. Choose the specific Google My Business profile you wish to modify.
4. Navigate to the "Edit Profile" option and click on it.
5. Access the "Contacts" tab located at the top.
6. Locate and select the "Edit Phone Number" option.
7. Specify your country and input the new phone number as a primary number.
8. You can leave your existing number as the Secondary number.
9. Confirm the changes by clicking the "Save" button.